Subprocessor
Modified: January 23, 2025
To support delivery of our services, OPLEVEL AI LLC ("OpLevel") uses service providers that may store and process Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location, and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the applicable Retainer Agreement or superseding written agreement between Customer and OpLevel (the "Agreement").
Third-Party Subprocessors
OpLevel may use the following Subprocessors to host Customer Data, provide infrastructure that helps with delivery of our Services, or perform other functions related to the OpLevel Service. Prior to engaging any third-party Subprocessor, OpLevel conducts due diligence to evaluate their privacy, security, and confidentiality practices.
OpLevel Infrastructure Subprocessors
These are the only subprocessors used to process data from Customer's Data Warehouse:
Entity | Subprocessing Activity | Country |
Amazon Web Services, Inc. | Cloud Service Provider | USA |
Google, Inc. | User Authentication and Sheets Integration | USA |
OpLevel Platform Subprocessors
Entity | Subprocessing Activity | Country |
Cloudflare, Inc. | Web Application Firewall, DNS, Web and Media Hosting | USA |
Sentry | Error Tracking / Monitoring | USA |
Honeycomb | Infrastructure and Application Monitoring | USA |
Wildbit, LLC (Postmark) | Email Communications | USA |
Vercel | Application Hosting | USA |
OpLevel Business Operations and Customer Support Subprocessors
Entity | Subprocessing Activity | Country |
Fivetran, Inc. | Data Pipeline | USA |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.